What To Do...
What to do if death occurs at home
First contact the Doctor who may call to establish that death has taken place.
The Doctor will advise you when the death certificate will be ready and from where it can be collected.
Contact M. Sillifant & Sons in order to move the deceased to their premises. Details, such as whether the funeral is to be a burial or cremation, can be discussed at this point or you can advise us later. You may wish to wait until other members of the family arrive before making any definite plans.
N.B. If the deceased donated his or her organs for transplant or medical research, you should notify the Doctor immediately. Such donations are accepted or refused at the discretion of the Head of Anatomical Research at the nearest teaching Hospital or University.
If the Doctor is unable to issue a death certificate he will contact the Coroner. See "Her Majesty's Coroner" for further details.
If death occurs in a nursing home or elderly peoples' residence
The Nursing Home will contact the Doctor who may then call to establish that death has taken place.
The Nursing Home should then contact the nearest relative or Executor to advise them of the death and to ask which Funeral Director should be contacted. No matter where death occurs it is the family's choice as to which Funeral Director they instruct.
You should arrange to collect valuables, clothing and any other items from the Home. If the deceased was wearing any jewellery, find out whether it has been removed.
The Home will advise you if the Doctor has left the death certificate there.
Contact M. Sillifant & Sons and make an appointment to discuss the funeral arrangements.
N.B. If the Doctor is unable to issue the death certificate he will contact the Coroner. See "Her Majesty's Coroner" for further details.
If death occurs in a hospital
The Hospital will advise the nearest relative or Executor of the death. They will tell you when you may call for the death certificate and collect any valuables, clothing and any other items. If the deceased was wearing any jewellery, find out whether it has been removed. You will be asked to sign for these items.
The deceased will be taken by the Hospital staff to the Hospital Mortuary. Sometimes relatives or friends ask to see the deceased in the Mortuary Chapel. This can usually be arranged.
Contact M. Sillifant & Sons and make an appointment to discuss the funeral arrangements.
The Doctor may ask you for your written permission for a post mortem examination. It will be explained to you why the Doctor wants this done. You are under no obligation to sign for this.
N.B. If the Doctor is unable to issue the death certificate he will contact the Coroner. See "Her Majesty's Coroner" for further details.
Registration
A death must be registered in the district in which it occurred. Wherever possible this should be done by a near relative or Executor. If neither is available, then the person in charge of the Institution or Hospital, where the death occurred can register, or a person who was present at death.
We will inform you where and when to register. You will need to take the death certificate and (if it can be found) the deceased's medical card.
The Registrar will need to know the deceased's full name, address and postcode, date and place of birth and death, occupation and whether the deceased was in receipt of a pension or allowance from public funds. If the deceased was a married woman or widow, the registrar will want to know her husband's full name and occupation, also her maiden name. If married, the date of birth of the surviving partner is also needed.
The Registrar will issue a green certificate for the Funeral Director and this should be given to us as soon as possible.
The Registrar issues copies of the entry in the register for Probate, Insurance, Post Office accounts etc. You should take some money with you to pay for these.
The Registrar will give you a white certificate to send back to the Social Security office with any pension or allowance books.
N.B. When the death has been reported to the Coroner you will be advised when the registration can be done. See "Her Majesty's Coroner" for further details.
The Coroner
Her Majesty's Coroners are judicial officers (usually Solicitors or Doctors) who are quite independent of local or central government. It is their duty to establish the cause of death when a Doctor is unable to issue a death certificate. This may be because the Doctor had not seen the person within fourteen days prior to death or the death occurred during an operation or before recovery from the effects of anaesthetic, or the death was sudden and unexplained: or as the result of an accident or under suspicious circumstances.
If one of the above circumstances applied, either the Doctor or a Police Officer will contact the Coroner. The Registrar of Deaths also has the power to report to the Coroner. If none of these has reported the death, but you, as a relative or Executor are suspicious about the cause of death, you may speak to the Coroner yourself. Your Funeral Director will advise you how to contact him.
It is usually necessary for the Coroner to order a post mortem examination to establish accurately the cause of death. The consent of relatives is not needed for this.
If the Coroner is satisfied that the death was due to natural causes he will then issue his form to enable the death to be registered. This will normally be posted direct to the appropriate Registrar. Sometimes if the Doctor feels that the Coroner should know the circumstances of death but does not feel that a post mortem examination is necessary, the Coroner will issue a Certificate called a Part A, registration cannot be done until this has been received by the Registrar, we will advise you of this.
Whilst the funeral arrangements cannot be confirmed until the Coroner has issued his form, you should still contact M. Sillifant & Sons as soon as possible. We will be able to make provisional arrangements and explain the likely time-span before the funeral.
Will there be an Inquest?
The Coroner will order an inquest if the death was caused by an accident; caused by an industrial disease; violence; or if, after a post mortem examination, the cause of death remains uncertain.
An inquest is an inquiry into the medical cause and circumstances of death. It is held in public, and sometimes with a jury. It is up to the Coroner how to organise the inquiry in a way to best serve the public interest and the interest of the relatives. If there is to be an inquest the relatives will be notified of the time and place.
Relatives and Executors can attend and ask questions if they wish. The inquest does not attempt to allocate responsibility for the death, as a trial would do. However, the Coroner will report to the Director of Public Prosecutions any criminal acts which come to his attention.
It may be important to have a Lawyer to represent you if the death was caused by a road accident or accident at work which could lead to a claim for compensation.
The Coroner's order for burial or cremation will not be issued until the inquest has been opened.
Registration of the death will not be possible until the inquest has been closed and the Coroner has sent his form to the Registrar. M. Sillifant & Sons will advise you of the likely time this might take.
Insurance policies
Insurance Companies should be notified as soon as possible of the death of an insured person. This applies to household and fire insurance as well as life policies. You should check that all policies are still in force.
For any claim on a life policy, the Insurance Company will require the policy itself and a copy of the Registrar's death certificate. It is best to telephone the Insurance Company for instructions.
Motor Insurance
Insurance cover on a vehicle owned and insured by the deceased ceases immediately at the time of death. No one should drive the vehicle until the Insurance Company has been notified and new cover has been arranged. The car registration documents should be returned to DVLC, Swansea SA99 1AT.
What happens to the pension book?
You should return any pension or allowance books in the name of the deceased, together with any uncashed Giro cheques issued by the DSS to your local Department of Social Security office. We recommend that you return this by post to save a possible long wait.
If you are the widow or widower of the deceased you may be entitled to an increase in your own pension. Booklet "Help when someone dies" - A guide to Social Security Benefits, explains what help is available.
Company and private pensions
If the deceased was in receipt of a company or private pension you should notify the company concerned as soon as possible. They will probably require a copy of the Registrar's death certificate.
Probate and letters of administration
The distribution of a person's estate (i.e. everything they owned) is the responsibility of the person or persons named in a Will to do so. These are called the Executor or Executrix. If there is no Will the nearest relative usually deals with the estate, they are called the Administrator. If you are the person responsible and you do not choose to employ a solicitor to help you then you should contact your nearest Probate Registry as soon as possible. They will help you complete the necessary forms.
Probate Registry
2nd Floor
Exeter Crown & County Court
Southernhay Gardens Exeter
Tel: 01392 415370
